This pre-action letter to Lancaster University is the latest turn of events in the line of cases where the 'student as consumer' has been tested. It will be an interesting case, which could require universities to amend their student handbooks and terms and conditions. 

The Competition and Markets Authority guidance for students back in 2015 looked at how universities which "seek to limit or exclude the university’s liability if it doesn’t provide [....] the course it agreed to or fails to provide it to a reasonable standard" can be unfair contract terms. 

Exclusion terms will certainly be tested in this case, if it gets the go ahead.